Plumbing questions, answered by plumbers

It depends on what's wrong, so we don't guess over the phone. A licensed plumber diagnoses the problem first, then you get your options and prices in writing. Nothing starts until you approve.

Yes. Call 864-438-0525 and tell us it's urgent. Active leaks, sewer backups and no-water calls are put first in line during business hours. After hours, our answering service takes your call and the office follows up. Shut off the main water valve while you wait.

Yes. Financing is available on larger projects such as water heater replacement and repiping. Ask the office or your plumber for details.

Towns across the Upstate, including Greenville, Taylors, Mauldin, Greer, Simpsonville and Spartanburg. See the full list on our service area page, or call 864-438-0525 to check your address.

If the tank itself is leaking, or the unit is near the end of its expected life, replacement usually costs less over time. If a part like a thermostat, element or valve has failed, a repair often makes sense. We show you both options with written prices.

Most tank water heaters last about 8 to 12 years. Tankless units often last 15 to 20 years with regular descaling. Hard water and skipped maintenance shorten both.

Tankless units cost more up front but supply hot water on demand, take less space and last longer. They make the most sense for households that run out of hot water or plan to stay in the home for years.

Common causes are a failing temperature and pressure relief valve, a loose connection, or a corroded tank. A leak from the tank body usually means replacement. Shut off the water supply to the heater and call us.

On gas units it is often the pilot, thermocouple or gas supply. On electric units it is usually a tripped breaker, a failed element or a thermostat. If resetting the breaker does not help, call us for a diagnosis.

Watch for a water bill that jumps without explanation, stains on ceilings or walls, warm spots on the floor, the sound of running water when everything is off, or a water meter that moves with no taps open.

Turn off the main water shutoff right away, switch off the water heater, and move valuables away from the water. Then call 864-438-0525. Our phone line answers around the clock.

Repiping is worth considering when leaks keep coming back, the water is discolored, pressure has dropped throughout the house, or the home still has galvanized or polybutylene pipe.

Repeated clogs usually point to buildup deeper in the line, such as grease, scale or tree roots, rather than a problem at the drain itself. A camera inspection shows exactly what is causing it.

Hydro-jetting clears a drain or sewer line with high-pressure water. It removes grease, scale and roots from the pipe walls instead of just punching a hole through the clog.

We don't recommend them. They can damage older pipes and rarely clear the real cause. A plunger or a professional cleaning is the safer route.

Yes. We handle service, repairs, maintenance programs and renovation plumbing for offices, hotels, restaurants and multi-unit properties.

Yes. A commercial maintenance program puts your property on a regular inspection schedule, with documented findings and priority response.